How do I change the default whiteboard ticket refresh rate?
It is not uncommon to prefer a shorter refresh rate than the system default of 30 minutes. Here is how to make that modification:
Open options_nailogo.asp in Notepad and find:
<script Language="JavaScript">
var timerID=null;
var sRefreshTime=30
var timerRunning=false
var bPPS = ("1" == "<%= Response.Write((bPPS? "1" : "0"))%>")
var coldiv = "250px, *";
var [...]
Posts Tagged ‘Whiteboard’
How To Change the Whiteboard Refresh Rate in Service Desk Express
Whiteboard Automatic Start Modification for Service Desk Express
How do I turn the whiteboard ticker on by default?
By default the whiteboard ticker does not start automatically for Service Desk Express staff members. To force the whiteboard ticker to start on login: open options_nailogo.asp in Notepad and scroll down until you see:
<body style="background-image:url(images/header_main_bkgd.gif); background-repeat:repeat-x;padding:0px; margin:0px;margin:0;border:0;height:100%;overflow:auto" onload="WindowLoad()" onunload="WinUnload()">
Edit the above line to this:
<body style="background-image:url(images/header_main_bkgd.gif); background-repeat:repeat-x;padding:0px; [...]