How do I turn the whiteboard ticker on by default?
By default the whiteboard ticker does not start automatically for Service Desk Express staff members. To force the whiteboard ticker to start on login: open options_nailogo.asp in Notepad and scroll down until you see:
<body style="background-image:url(images/header_main_bkgd.gif); background-repeat:repeat-x;padding:0px; margin:0px;margin:0;border:0;height:100%;overflow:auto" onload="WindowLoad()" onunload="WinUnload()">
Edit the above line to this:
<body style="background-image:url(images/header_main_bkgd.gif); background-repeat:repeat-x;padding:0px; [...]
Posts Tagged ‘Service Desk’
Whiteboard Automatic Start Modification for Service Desk Express
Upgrade Magic or Service Desk Express (SDE) to 9.x, 9.6, 9.7
Schedule your Service Desk Express or Magic upgrade today. Magic 8.x will be unsupported by BMC when version 10.x is released in the next few months.
How does this impact your business?
What are the advantages and changes associated with an upgrade?
How long does it take?
Can an upgrade be performed off-site?
Contact a Service Desk Express (formerly Magic) [...]
Service Desk Express Customization…
Welcome to the premier providers of custom BMC Service Desk Express solutions built to make business run at maximum efficiency with minimum cost.
Visit us regularly for new innovative snap-ins, plug-ins, modules and valuable information regarding BMC Service Desk Express services and support. Help desk software, business management, ITIL compliant solutions, SMS and SCCM integrations, [...]