Task: How to create a mandatory field on the incident form in Service Desk Express when another field exists or has a specific value.
For example: On the incident form in Service Desk Express a custom field named "PolicyNum" is required to be populated when the subject id (category) is "AAFXBR".
Solution: Using a CSBR [...]
Posts Tagged ‘Incident’
Create Mandatory Field on Incident Form in Service Desk
Incident Management with Service Desk Express
By implementing the BMC Service Desk Express incident management system your organization will realize the following benefits:
Reduced number and duration of support calls by combining a self service portal with efficient trouble ticket routing to the appropriate technician
Optimized service desk operations through clearly defining and continuously refining the incident management process
Greater participation of [...]
The Service Desk Solution for Help Desk, Asset Management, Change Management…
BMC’s Service Desk Express Optimized for Incident, Problem, Change and Asset Management
Drive business success with the industries most versatile service desk solution: BMC’s Service Desk Express .
Communicate critical information more effectively with staff, employees, customers and partners, allowing them access to key systems.
Automate repeatable tasks as described by the Information Technology Infrastructure Library [...]