How To Change the Whiteboard Refresh Rate in Service Desk Express

How do I change the default whiteboard ticket refresh rate?

It is not uncommon to prefer a shorter refresh rate than the system default of 30 minutes. Here is how to make that modification:

Open options_nailogo.asp in Notepad and find:

<script Language="JavaScript">
var timerID=null;
var sRefreshTime=30
var timerRunning=false
var bPPS = ("1" == "<%= Response.Write((bPPS? "1" : "0"))%>")
var coldiv = "250px, *";
var fmstCall = "frmstNavDash";
var sUserName = "<%=DbConn.User.Name%>"
</script>

Edit the code to this:

<script Language="JavaScript">
var timerID=null;
var sRefreshTime=5
var timerRunning=false
var bPPS = ("1" == "<%= Response.Write((bPPS? "1" : "0"))%>")
var coldiv = "250px, *";
var fmstCall = "frmstNavDash";
var sUserName = "<%=DbConn.User.Name%>"
</script>

Save the file, log out and log back into Service Desk Express. Notice the sRefreshTime was changed from 30 to 5. The refresh rate will now default to 5 minutes.