Whiteboard Automatic Start Modification for Service Desk Express

How do I turn the whiteboard ticker on by default?

By default the whiteboard ticker does not start automatically for Service Desk Express staff members. To force the whiteboard ticker to start on login: open options_nailogo.asp in Notepad and scroll down until you see:

<body style="background-image:url(images/header_main_bkgd.gif); background-repeat:repeat-x;padding:0px; margin:0px;margin:0;border:0;height:100%;overflow:auto" onload="WindowLoad()" onunload="WinUnload()">

Edit the above line to this:

<body style="background-image:url(images/header_main_bkgd.gif); background-repeat:repeat-x;padding:0px; margin:0px;margin:0;border:0;height:100%;overflow:auto" onload="WindowLoad();StartWBTimer()" onunload="WinUnload()">

Save the file, log out and log back into Service Desk Express. The whiteboard ticker will now automatically start on staff login.

1 Comment on “Whiteboard Automatic Start Modification for Service Desk Express”

  1. #1 Kylie Batt
    on Apr 21st, 2010 at 5:34 am

    Вы абсолютно правы. В этом что-то есть и мне кажется это очень хорошая мысль. Полностью с Вами соглашусь….

    How do I turn the whiteboard ticker on by default?
    By default the whiteboard ticker does not start automatically for Service Desk Express staff members…..

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