7 Tools

7 New Tools for Service Desk Express Product Brochures

• SDE 2 Outlook - Post SDE events to any Outlook calendar – allows you to keep track of "to do" items on your calendar and set reminders. A must-have tool for change management compliance.
• Elegant Email - format your SDE email – for customer facing notifications, HTML formatting allows the addition of "signatures" and company logo, can display data as a table in the body of the email for easier interpretation and message clarity. Reduces errors for purchase orders and other notifications with multiple detail rows.
• Asset integration to SDE – integration of almost any inventory collection into SDE with continuous bi-directional updates. Includes SCCM, MS SMS, Altiris, Prism, Zend, Wasp, Access, CSV files and more…
• SDE Round Robin – this feature allows tickets assigned to a queue to be distributed with flexible/configurable load balancing and optional category weighting for auto assignment.
• SDE Print Scheduler – this feature allows you to schedule "jobs" like work orders or reports to automatically print at a specific time on a specific printer without any intervention. This is commonly used by facilities departments that hand out the work orders for the week on a specific day.

Contact a Smart Service Desk Express representative for a demonstration.

Smart Service Desk Express

Corporate Headquarters
Telephone: 214-432-5595

www.SmartServiceDeskExpress.com