7 New Tools Add Unprecedented Functionality to Service Desk Express

Nov 5th, 2008
by Help Desk Professional.

These 7 New Tools Add Unprecedented Functionality to Service Desk Express

Below is a list of the latest tools developed by Smart Service Desk Express engineers to increase efficiency and functionality to your business processes:

SDE 2 Outlook - SDE events populate your Outlook calendar – allows you to keep track of "to do" items on your calendar and set reminders. A great tool for change management compliance scheduling and monitoring.
More…
Elegant Email - formatted email for SDE – for customer facing notifications, HTML formatting, allows the addition of "signatures" and company logos, can display tabular data as a table in the body of a notification. More…
Asset integrations to SDE – integration of most any inventory collection database into SDE with continuous bi-directional updates. Includes SCCM, MS SMS, Wasp, Prism, Altiris, Zend, Access, CSV files and more… More…
EZ Links – Update incidents & works orders from any email client - allow clients, staff, vendors and field personnel to approve requests and open, update and close incidents and work orders on-the-fly without logging into the system. New built-in feature enhances security and prevents malicious attacks. More…
Round Robin Automation for SDE – this feature allows tickets assigned to a queue to be distributed with flexible/configurable load balancing and optional category weighting for auto assignment to technicians or goups. More…
SDE Print Scheduler – this feature allows you to schedule "jobs" for example: work orders or reports to automatically print at a specific time on a specific printer without any intervention required.  This is commonly used by facilities departments that hand out work orders for the week on a specific day. More…

SDE Problem and Bug Tracking. More…

How To Get All 7 Product Brochures Listed Above:

For INSTANT ACCESS to the above product brochures just tell us where to send them:

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Smart Service Desk Express

Corporate Headquarters
Telephone: 214-432-5595

www.SmartServiceDeskExpress.com

Posted in: Configuration Management, How-to, Incident Management, New Installations, SMS Integration, Tips, Upgrades.

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