Create Mandatory Field on Incident Form in Service Desk

Task: How to create a mandatory field on the incident form in Service Desk Express when another field exists or has a specific value.

For example: On the incident form in Service Desk Express a custom field named "PolicyNum" is required to be populated when the subject id (category) is "AAFXBR".

Solution: Using a CSBR create conditions

• {TR, <subject id>} = AAFXBR
  AND
• {TR, PolicyNum} = <blank>

Create an action to display a popup message:

• Set up the message
• check the box "Exit Rule if OK".

Assign the CSBR to the form and you are done!

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