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	<title>Smart Service Desk Express</title>
	<link>http://SmartServiceDeskExpress.com</link>
	<description>Implementation &#38; Customization For BMC Service Desk Express &#38; Magic</description>
	<lastBuildDate>Tue, 05 Jan 2010 23:34:45 +0000</lastBuildDate>
	<docs>http://backend.userland.com/rss092</docs>
	<language>en</language>
	
	<item>
		<title>How To Turn Windows Authentication On or Off in Service Desk Express</title>
		<description>How To Turn Windows Authentication On or Off in Service Desk Express

If you currently do not utilize the convenience of WIA (Windows Integrated Authentication) here is how to turn it on or off for both Service Desk and Self Service. As an aside, you may choose to configure Service Desk ...</description>
		<link>http://SmartServiceDeskExpress.com/?p=569</link>
			</item>
	<item>
		<title>How To Change the Whiteboard Refresh Rate in Service Desk Express</title>
		<description>How do I change the default whiteboard ticket refresh rate?

It is not uncommon to prefer a shorter refresh rate than the system default of 30 minutes. Here is how to make that modification:

Open options_nailogo.asp in Notepad and find:
&#60;script Language=&#34;JavaScript&#34;&#62;
var timerID=null;
var sRefreshTime=30
var timerRunning=false
var bPPS = (&#34;1&#34; == &#34;&#60;%= Response.Write((bPPS? &#34;1&#34; : ...</description>
		<link>http://SmartServiceDeskExpress.com/?p=566</link>
			</item>
	<item>
		<title>Whiteboard Automatic Start Modification for Service Desk Express</title>
		<description>How do I turn the whiteboard ticker on by default?

By default the whiteboard ticker does not start automatically for Service Desk Express staff members. To force the whiteboard ticker to start on login: open options_nailogo.asp in Notepad and scroll down until you see:
&#60;body style=&#34;background-image:url(images/header_main_bkgd.gif); background-repeat:repeat-x;padding:0px; margin:0px;margin:0;border:0;height:100%;overflow:auto&#34; onload=&#34;WindowLoad()&#34; onunload=&#34;WinUnload()&#34;&#62;
Edit the above ...</description>
		<link>http://SmartServiceDeskExpress.com/?p=561</link>
			</item>
	<item>
		<title>7 Tools</title>
		<description>7 New Tools for Service Desk Express Product Brochures 

	SDE 2 Outlook - Post SDE events to any Outlook calendar  – allows you to keep track of &#34;to do&#34; items on your calendar and set reminders. A must-have tool for change management compliance.
	Elegant Email - format your SDE email ...</description>
		<link>http://SmartServiceDeskExpress.com/?p=496</link>
			</item>
	<item>
		<title>7 New Tools Add Unprecedented Functionality to Service Desk Express</title>
		<description>
These 7 New Tools Add Unprecedented Functionality to Service Desk Express 
Below is a list of the latest tools developed by Smart Service Desk Express engineers to increase efficiency and functionality to your business processes:

SDE 2 Outlook - SDE events populate your Outlook calendar – allows you to keep track ...</description>
		<link>http://SmartServiceDeskExpress.com/?p=480</link>
			</item>
	<item>
		<title>Create Mandatory Field on Incident Form in Service Desk</title>
		<description>Task:  How to create a mandatory field on the incident form in Service Desk Express when another field exists or has a specific value. 
For example: On the incident form in Service Desk Express a custom field named &#34;PolicyNum&#34; is required to be populated when the subject id (category) ...</description>
		<link>http://SmartServiceDeskExpress.com/?p=429</link>
			</item>
	<item>
		<title>Coldwater Story</title>
		<description>
 THE COLDWATER CREEK SDE SUCCESS STORY
Learn the story behind Coldwater Creek's IT success.

To watch the story visit:  Coldwater_Creek_Success_Story

When you're finished watching, schedule an informative demonstration:






Name:





Company:





E-mail:





Enter the characters shown:

 2   8 7  4  7   2 1  




     


 ...</description>
		<link>http://SmartServiceDeskExpress.com/?p=344</link>
			</item>
	<item>
		<title>SDE Demo</title>
		<description>
 Service Desk Express Free Online Trial Demonstration
To begin your demonstration visit:  sde_online_trial

Login  as demo. Use the password demo.

When you've completed your trial evaluation contact us if you'd like a more in-depth demonstration of how Service Desk Express can deliver the power of IT.






Name:





Company:





E-mail:





Enter the characters shown:

 2  ...</description>
		<link>http://SmartServiceDeskExpress.com/?p=337</link>
			</item>
	<item>
		<title>Try Service Desk Express Online&#8230;Instantly.</title>
		<description>
 INSTANT Online Access To Service Desk Express Trial Demonstration
TAKE IT FOR A TEST DRIVE ANY TIME YOU WANT, 24/7...
Do not consider a help desk solution until you've evaluated the free online demo  for Service Desk Express.

Loaded with features out-of-the-box,  SDE offers more capabilities and efficiencies than any ...</description>
		<link>http://SmartServiceDeskExpress.com/?p=330</link>
			</item>
	<item>
		<title>Coldwater Creek Success Story</title>
		<description>
 THE COLDWATER CREEK SERVICE DESK SUCCESS STORY
Listen to and share this online demonstration of how Service Desk Express improved business services for Coldwater Creek:
Coldwater Creek Success Story

Learn how ITIL Service Support can energize your company's IT.
Instant Access
Just fill in the blanks below for instant access to our white paper ...</description>
		<link>http://SmartServiceDeskExpress.com/?p=324</link>
			</item>
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