Posts under ‘Upgrades’

How To Turn Windows Authentication On or Off in Service Desk Express
If you currently do not utilize the convenience of WIA (Windows Integrated Authentication) here is how to turn it on or off for both Service Desk and Self Service. As an aside, you may choose to configure Service Desk and Self Service independently.
There are [...]

These 7 New Tools Add Unprecedented Functionality to Service Desk Express
Below is a list of the latest tools developed by Smart Service Desk Express engineers to increase efficiency and functionality to your business processes:

SDE 2 Outlook - SDE events populate your Outlook calendar – allows you to keep track of "to do" items on [...]

INCIDENT & PROBLEM MANAGEMENT
Download this informative white paper today:
Incident and Problem Management Evolving your Service Desk’s Maturity
Learn how ITIL Service Support can energize your company’s IT.
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Computer Support Content for BMC Service Desk Express
An out-of-the-box knowledge base

BMC Service Desk Express Integrations for Microsoft SCCM and SCOM
Activate Microsoft SCCM/SCOM with unprecedented integration capabilities

BMC Service Desk Express Suite
Proactively manage the costs of IT operations

BMC Service Desk Express Client Services
Improve customer service and reduce costs by offering self-service options to end users

BMC Alignability for Service Desk Express
Accelerate implementation of BMC Service Desk Express Suite through field-proven IT service management processes

Hardware & Software Requirements SDE 9.6

BMC ITSM Express
Unleash the power of your IT infrastructure to drive business success

The BMC Service Desk Express system installs with the following documentation:

Administrator’s Guide
BMC CM Configuration Wizard Release Notes
Business Rules Admin Guide
Business Rules Catalog
Change Mgmt User’s Guide
CME Getting Started
CSBR Admin Guide
Database Admin Guide
Getting Started Guide
Install Guide
Quick Install Guide
Releasenotes
Self Services User’s Guide
User’s Guide
Integration Engine Admin Guide
BMC IT Service Support
2008 BMC Annual Report
BMC Business School Course Catalog
BMC Educational Services
Datasheet
BMC [...]

By implementing the BMC Service Desk Express incident management system your organization will realize the following benefits:

Reduced number and duration of support calls by combining a self service portal with efficient trouble ticket routing to the appropriate technician
Optimized service desk operations through clearly defining and continuously refining the incident management process
Greater participation of [...]

Track, manage, log, prioritize, consolidate and escalate all incident and problem types including (but not limited to):

Help Desk Requests and Support Actions
New Hire Automated Tasks
Employee Termination Automation and Security Lock Down
Facilities Management, Tracking and Reporting
Web Development Error Tracking
Marketing Management and Tracking, including all aspects of the marketing cycle such as approvals, scheduling, etc.
Problem [...]

Schedule your Service Desk Express or Magic upgrade today. Magic 8.x will be unsupported by BMC when version 10.x is released in the next few months.

How does this impact your business?
What are the advantages and changes associated with an upgrade?
How long does it take?
Can an upgrade be performed off-site?

Contact a Service Desk Express (formerly Magic) [...]

Welcome to the premier providers of custom BMC Service Desk Express solutions built to make business run at maximum efficiency with minimum cost.
Visit us regularly for new innovative snap-ins, plug-ins, modules and valuable information regarding BMC Service Desk Express services and support. Help desk software, business management, ITIL compliant solutions, SMS and SCCM integrations, [...]