How To Turn Windows Authentication On or Off in Service Desk Express
If you currently do not utilize the convenience of WIA (Windows Integrated Authentication) here is how to turn it on or off for both Service Desk and Self Service. As an aside, you may choose to configure Service Desk and Self Service independently.
There are [...]
Posts under ‘Tips’
How To Turn Windows Authentication On or Off in Service Desk Express
How To Change the Whiteboard Refresh Rate in Service Desk Express
How do I change the default whiteboard ticket refresh rate?
It is not uncommon to prefer a shorter refresh rate than the system default of 30 minutes. Here is how to make that modification:
Open options_nailogo.asp in Notepad and find:
<script Language="JavaScript">
var timerID=null;
var sRefreshTime=30
var timerRunning=false
var bPPS = ("1" == "<%= Response.Write((bPPS? "1" : "0"))%>")
var coldiv = "250px, *";
var [...]
Whiteboard Automatic Start Modification for Service Desk Express
How do I turn the whiteboard ticker on by default?
By default the whiteboard ticker does not start automatically for Service Desk Express staff members. To force the whiteboard ticker to start on login: open options_nailogo.asp in Notepad and scroll down until you see:
<body style="background-image:url(images/header_main_bkgd.gif); background-repeat:repeat-x;padding:0px; margin:0px;margin:0;border:0;height:100%;overflow:auto" onload="WindowLoad()" onunload="WinUnload()">
Edit the above line to this:
<body style="background-image:url(images/header_main_bkgd.gif); background-repeat:repeat-x;padding:0px; [...]
7 New Tools Add Unprecedented Functionality to Service Desk Express
These 7 New Tools Add Unprecedented Functionality to Service Desk Express
Below is a list of the latest tools developed by Smart Service Desk Express engineers to increase efficiency and functionality to your business processes:
SDE 2 Outlook - SDE events populate your Outlook calendar – allows you to keep track of "to do" items on [...]
Create Mandatory Field on Incident Form in Service Desk
Task: How to create a mandatory field on the incident form in Service Desk Express when another field exists or has a specific value.
For example: On the incident form in Service Desk Express a custom field named "PolicyNum" is required to be populated when the subject id (category) is "AAFXBR".
Solution: Using a CSBR [...]