Posts under ‘Incident Management’

These 7 New Tools Add Unprecedented Functionality to Service Desk Express
Below is a list of the latest tools developed by Smart Service Desk Express engineers to increase efficiency and functionality to your business processes:

SDE 2 Outlook - SDE events populate your Outlook calendar – allows you to keep track of "to do" items on [...]

Task: How to create a mandatory field on the incident form in Service Desk Express when another field exists or has a specific value.
For example: On the incident form in Service Desk Express a custom field named "PolicyNum" is required to be populated when the subject id (category) is "AAFXBR".
Solution: Using a CSBR [...]

THE COLDWATER CREEK SERVICE DESK SUCCESS STORY
Listen to and share this online demonstration of how Service Desk Express improved business services for Coldwater Creek:
Coldwater Creek Success Story
Learn how ITIL Service Support can energize your company’s IT.
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INCIDENT & PROBLEM MANAGEMENT
Download this informative white paper today:
Incident and Problem Management Evolving your Service Desk’s Maturity
Learn how ITIL Service Support can energize your company’s IT.
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