Posts under ‘Facilities’

BMC Service Desk Express Integrations for Microsoft SCCM and SCOM
Activate Microsoft SCCM/SCOM with unprecedented integration capabilities

BMC Service Desk Express Suite
Proactively manage the costs of IT operations

BMC Alignability for Service Desk Express
Accelerate implementation of BMC Service Desk Express Suite through field-proven IT service management processes

The BMC Service Desk Express system installs with the following documentation:

Administrator’s Guide
BMC CM Configuration Wizard Release Notes
Business Rules Admin Guide
Business Rules Catalog
Change Mgmt User’s Guide
CME Getting Started
CSBR Admin Guide
Database Admin Guide
Getting Started Guide
Install Guide
Quick Install Guide
Releasenotes
Self Services User’s Guide
User’s Guide
Integration Engine Admin Guide
BMC IT Service Support
2008 BMC Annual Report
BMC Business School Course Catalog
BMC Educational Services
Datasheet
BMC [...]

Track, manage, log, prioritize, consolidate and escalate all incident and problem types including (but not limited to):

Help Desk Requests and Support Actions
New Hire Automated Tasks
Employee Termination Automation and Security Lock Down
Facilities Management, Tracking and Reporting
Web Development Error Tracking
Marketing Management and Tracking, including all aspects of the marketing cycle such as approvals, scheduling, etc.
Problem [...]

BMC’s Service Desk Express Optimized for Incident, Problem, Change and Asset Management
Drive business success with the industries most versatile service desk solution: BMC’s Service Desk Express .
Communicate critical information more effectively with staff, employees, customers and partners, allowing them access to key systems.
Automate repeatable tasks as described by the Information Technology Infrastructure Library [...]

Schedule your Service Desk Express or Magic upgrade today. Magic 8.x will be unsupported by BMC when version 10.x is released in the next few months.

How does this impact your business?
What are the advantages and changes associated with an upgrade?
How long does it take?
Can an upgrade be performed off-site?

Contact a Service Desk Express (formerly Magic) [...]

Welcome to the premier providers of custom BMC Service Desk Express solutions built to make business run at maximum efficiency with minimum cost.
Visit us regularly for new innovative snap-ins, plug-ins, modules and valuable information regarding BMC Service Desk Express services and support. Help desk software, business management, ITIL compliant solutions, SMS and SCCM integrations, [...]