Implementation & Customization For BMC Service Desk Express & Magic
These 7 New Tools Add Unprecedented Functionality to Service Desk Express
Below is a list of the latest tools developed by Smart Service Desk Express engineers to increase efficiency and functionality to your business processes:
SDE 2 Outlook - SDE events populate your Outlook calendar – allows you to keep track of "to do" items on [...]
THE COLDWATER CREEK SERVICE DESK SUCCESS STORY
Listen to and share this online demonstration of how Service Desk Express improved business services for Coldwater Creek:
Coldwater Creek Success Story
Learn how ITIL Service Support can energize your company’s IT.
Instant Access
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INCIDENT & PROBLEM MANAGEMENT
Download this informative white paper today:
Incident and Problem Management Evolving your Service Desk’s Maturity
Learn how ITIL Service Support can energize your company’s IT.
Instant Access
Just fill in the blanks for instant access to our white paper library…
BMC Service Desk Express Integrations for Microsoft SCCM and SCOM
Activate Microsoft SCCM/SCOM with unprecedented integration capabilities
BMC Service Desk Express Suite
Proactively manage the costs of IT operations
BMC Service Desk Express Client Services
Improve customer service and reduce costs by offering self-service options to end users
BMC Alignability for Service Desk Express
Accelerate implementation of BMC Service Desk Express Suite through field-proven IT service management processes
Hardware & Software Requirements SDE 9.6
BMC ITSM Express
Unleash the power of your IT infrastructure to drive business success
By implementing the BMC Service Desk Express incident management system your organization will realize the following benefits:
Reduced number and duration of support calls by combining a self service portal with efficient trouble ticket routing to the appropriate technician
Optimized service desk operations through clearly defining and continuously refining the incident management process
Greater participation of [...]
Track, manage, log, prioritize, consolidate and escalate all incident and problem types including (but not limited to):
Help Desk Requests and Support Actions
New Hire Automated Tasks
Employee Termination Automation and Security Lock Down
Facilities Management, Tracking and Reporting
Web Development Error Tracking
Marketing Management and Tracking, including all aspects of the marketing cycle such as approvals, scheduling, etc.
Problem [...]
Schedule your Service Desk Express or Magic upgrade today. Magic 8.x will be unsupported by BMC when version 10.x is released in the next few months.
How does this impact your business?
What are the advantages and changes associated with an upgrade?
How long does it take?
Can an upgrade be performed off-site?
Contact a Service Desk Express (formerly Magic) [...]
Welcome to the premier providers of custom BMC Service Desk Express solutions built to make business run at maximum efficiency with minimum cost.
Visit us regularly for new innovative snap-ins, plug-ins, modules and valuable information regarding BMC Service Desk Express services and support. Help desk software, business management, ITIL compliant solutions, SMS and SCCM integrations, [...]