INCIDENT & PROBLEM MANAGEMENT
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Incident and Problem Management Evolving your Service Desk’s Maturity
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Incident and Problem Management Evolving your Service Desk’s Maturity
BMC Service Desk Express Integrations for Microsoft SCCM and SCOM: Activate Microsoft SCCM/SCOM with unprecedented integration capabilities
BMC Service Desk Express Integrations for Microsoft SCCM and SCOM
Activate Microsoft SCCM/SCOM with unprecedented integration capabilities
BMC Service Desk Express Suite: Proactively manage the costs of IT operations
BMC Service Desk Express Suite
Proactively manage the costs of IT operations
BMC Service Desk Express Client Services: Improve customer service and reduce costs by offering self-service options to end users
BMC Service Desk Express Client Services
Improve customer service and reduce costs by offering self-service options to end users
BMC Alignability for Service Desk Express:
BMC Alignability for Service Desk Express
Accelerate implementation of BMC Service Desk Express Suite through field-proven IT service management processes
Hardware & Software Requirements Service Desk Express 9.6
Hardware & Software Requirements SDE 9.6
Service Desk Express Documentation
The BMC Service Desk Express system installs with the following documentation:
Administrator’s Guide
BMC CM Configuration Wizard Release Notes
Business Rules Admin Guide
Business Rules Catalog
Change Mgmt User’s Guide
CME Getting Started
CSBR Admin Guide
Database Admin Guide
Getting Started Guide
Install Guide
Quick Install Guide
Releasenotes
Self Services User’s Guide
User’s Guide
Integration Engine Admin Guide
BMC IT Service Support
2008 BMC Annual Report
BMC Business School Course Catalog
BMC Educational Services
Datasheet
BMC [...]
Track, Manage, Log, Prioritize, Consolidate and Escalate with Service Desk Express Help Desk System…
Track, manage, log, prioritize, consolidate and escalate all incident and problem types including (but not limited to):
Help Desk Requests and Support Actions
New Hire Automated Tasks
Employee Termination Automation and Security Lock Down
Facilities Management, Tracking and Reporting
Web Development Error Tracking
Marketing Management and Tracking, including all aspects of the marketing cycle such as approvals, scheduling, etc.
Problem [...]
Upgrade Magic or Service Desk Express (SDE) to 9.x, 9.6, 9.7
Schedule your Service Desk Express or Magic upgrade today. Magic 8.x will be unsupported by BMC when version 10.x is released in the next few months.
How does this impact your business?
What are the advantages and changes associated with an upgrade?
How long does it take?
Can an upgrade be performed off-site?
Contact a Service Desk Express (formerly Magic) [...]
Service Desk Express Customization…
Welcome to the premier providers of custom BMC Service Desk Express solutions built to make business run at maximum efficiency with minimum cost.
Visit us regularly for new innovative snap-ins, plug-ins, modules and valuable information regarding BMC Service Desk Express services and support. Help desk software, business management, ITIL compliant solutions, SMS and SCCM integrations, [...]