Implementation & Customization For BMC Service Desk Express & Magic
7 New Tools for Service Desk Express Product Brochures
SDE 2 Outlook - Post SDE events to any Outlook calendar – allows you to keep track of "to do" items on your calendar and set reminders. A must-have tool for change management compliance.
Elegant Email - format your SDE email – for customer facing [...]
THE COLDWATER CREEK SDE SUCCESS STORY
Learn the story behind Coldwater Creek’s IT success.
To watch the story visit:
Service Desk Express Free Online Trial Demonstration
To begin your demonstration visit:
INSTANT Online Access To Service Desk Express Trial Demonstration
TAKE IT FOR A TEST DRIVE ANY TIME YOU WANT, 24/7…
Do not consider a help desk solution until you’ve evaluated the free online demo for Service Desk Express.
Loaded with features out-of-the-box, SDE offers more capabilities and efficiencies than any other option.
This demonstration includes demo [...]
Searching for your first help desk?
Expanding the help desk you have?
Consolidating your service desk?
A well conceived service desk is the core component of an integrated IT Infrastructure Library (ITIL® ) strategy that aligns business, people, processes, and technology.
Download these helpful resources:
BMC Service Desk Express Integration Engine
Increase the ROI of Your BMC Service Desk Express Suite Implementation
Swing into Business Service Management
Seven Strategies for Enabling IT to Activate Business
Your work day just got easier!
With our Print Scheduler for Service Desk Express you can configure SDE to automatically print work orders, incidents and reports (and more).
For example: every Monday facilities needs
Where’s your stuff?
How old is it?
Is the warranty expired?
Who uses it?
What is it’s service history?
If your organization does not track assets and cannot answer
Keep the entire office up-to-date with our new SDE 2 Calendar customization. This powerful tool allows you to post virtually any SDE event or activity to one or more MS Office Outlook Calendars.
Populate one calendar for change management and
Take control of your service desk ticket assignments with our automatic Round Robin Service Desk Express incident/work order distribution system.
This cost effect solution maintains an even distribution for
Your clients asked for it. We’ve got it. Now spread the word that notifications from Service Desk Express no longer have to look like they came through a time warp from the ‘70s.
Make Service Desk Express email notifications that stand out and are much
The BMC Service Desk Express system installs with the following documentation:
Administrator’s Guide
BMC CM Configuration Wizard Release Notes
Business Rules Admin Guide
Business Rules Catalog
Change Mgmt User’s Guide
CME Getting Started
CSBR Admin Guide
Database Admin Guide
Getting Started Guide
Install Guide
Quick Install Guide
Releasenotes
Self Services User’s Guide
User’s Guide
Integration Engine Admin Guide
BMC IT Service Support
2008 BMC Annual Report
BMC Business School Course Catalog
BMC Educational Services
Datasheet
BMC [...]
By implementing the BMC Service Desk Express incident management system your organization will realize the following benefits:
Reduced number and duration of support calls by combining a self service portal with efficient trouble ticket routing to the appropriate technician
Optimized service desk operations through clearly defining and continuously refining the incident management process
Greater participation of [...]
Track, manage, log, prioritize, consolidate and escalate all incident and problem types including (but not limited to):
Help Desk Requests and Support Actions
New Hire Automated Tasks
Employee Termination Automation and Security Lock Down
Facilities Management, Tracking and Reporting
Web Development Error Tracking
Marketing Management and Tracking, including all aspects of the marketing cycle such as approvals, scheduling, etc.
Problem [...]
BMC’s Service Desk Express Optimized for Incident, Problem, Change and Asset Management
Drive business success with the industries most versatile service desk solution: BMC’s Service Desk Express .
Communicate critical information more effectively with staff, employees, customers and partners, allowing them access to key systems.
Automate repeatable tasks as described by the Information Technology Infrastructure Library [...]
Schedule your Service Desk Express or Magic upgrade today. Magic 8.x will be unsupported by BMC when version 10.x is released in the next few months.
How does this impact your business?
What are the advantages and changes associated with an upgrade?
How long does it take?
Can an upgrade be performed off-site?
Contact a Service Desk Express (formerly Magic) [...]
Welcome to the premier providers of custom BMC Service Desk Express solutions built to make business run at maximum efficiency with minimum cost.
Visit us regularly for new innovative snap-ins, plug-ins, modules and valuable information regarding BMC Service Desk Express services and support. Help desk software, business management, ITIL compliant solutions, SMS and SCCM integrations, [...]