BMC Service Desk Express
BMC’s Service Desk Express Optimized for Incident, Problem, Change and Asset Management

Drive business success with the industries most versatile service desk solution: BMC’s Service Desk Express.

Communicate critical information more effectively with staff, employees, customers and partners, allowing them access to key systems.

Automate repeatable tasks as described by the Information Technology Infrastructure Library (ITIL) for optimum business productivity and minimum production bottlenecks.

Efficiently track and manage problems with the BMC Service Desk Express Problem Management module. Escalate problems to the Change Management module and track the entire change approval and implementation process using certified best practices.

Track, manage, log, prioritize, consolidate and escalate all incident and problem types including (but not limited to):

  • Help Desk Requests and Support Actions
  • New Hire Automated Tasks
  • Employee Termination Automation and Security Lock Down
  • Facilities Management, Tracking and Reporting
  • Web Development Error Tracking
  • Marketing Management and Tracking, including all aspects of the marketing cycle such as approvals, scheduling, etc.
  • Problem and Change Management
  • Configuration Management (comprehensive tracking of asset and inventory items)
  • Software Bug Tracking
  • Much more…email us your scenario.

By implementing the BMC Service Desk Express incident management system your organization will realize the following benefits:

  • Reduced number and duration of support calls by combining a self service portal with efficient trouble ticket routing to the appropriate technician
  • Optimized service desk operations through clearly defining and continuously refining the incident management process
  • Greater participation of clients/employees in the incident resolution process by consolidating all help desks into one efficient system
  • Faster resolution and greater first-call resolutions by utilizing an easy to use but powerful knowledge base. This knowledge base can be made available to clients for self resolution of incidents
  • Reduced volume, duration and severity of production processes by administering a proactive incident management system

Allow us to show you how BMC Service Desk Express can improve your business process:

For a free no-obligation consultation or demonstration contact a Smart Service Desk Express professional immediately…



Smart Service Desk Express

Corporate Headquarters
Telephone: 214-432-5595

www.SmartServiceDeskExpress.com